Intercom
Customer conversations in your Intercom workspace. It only reads conversations.
What it reads
Customer conversations in your Intercom workspace: the last 7 days when you connect, then new ones as they come in. It also reads which workspace and admin the sign-in belongs to.
What it can do
It only reads conversations. It never replies, assigns, closes or tags. Anything other than reading is refused before the token is even used.
Connect it
On a hosted Machine:
- Open your setup page at app.themachine.computer/setup and go to More sources.
- Open Intercom and press Sign in with Intercom.
- Approve The Machine in Intercom. It is made by Salesflare.
If the sign-in doesn't suit your workspace, open Or paste an access token instead, paste a token from Intercom's Developer Hub and press Connect.
On your own computer:
- In Intercom's Developer Hub, open your app, then Authentication, and copy its access token.
- In the dashboard, open Connections, then + Add, and pick Intercom. Or run
assistant connect intercom. - Paste the token. A token from another workspace becomes a second Intercom account.
Intercom always counts as work, for the company its workspace names.
Remove it
- In the dashboard: Connections, open Intercom, Details, then Disconnect. It stops reading. What it already brought in stays.
- On a hosted Machine you can also press Remove next to it on your setup page.
Uninstall it on Intercom
- Signed in with Intercom: in Intercom, open Settings, Apps, Installed apps, and remove The Machine.
- A pasted token: delete or rotate it in the Developer Hub, or delete the app you made it in.
Something missing or out of date? Write to support@themachine.computer.