Help
How can we help?
Short answers about The Machine, from setting it up to removing a connection.
Getting started
- Set up a hosted MachineSign in, start your free days, pick your model and connect your mail. It takes a few minutes.
- Run it on your own computerInstall the open-source app on Linux, macOS or Windows. Free, with your own model and your own data.
- Install the app and turn on notificationsInstall The Machine on your phone or computer and get a notification for each card. Telegram is optional.
- Find your way aroundWhat each part of the dashboard is for, from Suggestions to Connections.
- Keyboard and the command paletteReach everything on the dashboard from the keyboard: the palette, go-to keys and keys on a card.
- Move to your own computerExport everything from a hosted Machine in one encrypted file and import it on your own computer.
Cards and chat
- CardsOne card per thing that needs you, ready for your yes. What the parts of a card mean.
- Do it, and what gets sentDo it prepares the work. Nothing is sent, paid or changed until you approve that step.
- SnoozeBring a card back later. On a work day, at the time you choose.
- Card chatAsk about a card or change its draft, in a chat that belongs to that card.
- Hand to Claude Code or CodexSend a coding card to Claude Code or Codex. The result comes back on the card.
- PromisesWhat you said you'd do, and what others promised you. Kept track of by itself.
Calendar
Graph
Connections
- ConnectionsYour sources in one place: how each is doing, add a new one, or disconnect one.
- GmailReads your mail and drafts replies in your voice. Sends an email only after you approve it.
- Google CalendarYour meetings, so you go in prepared and follow up. It changes nothing unless you tap.
- Microsoft Outlook and CalendarOutlook mail and meetings, for Microsoft 365 and Outlook.com. Sends an email only after you approve it.
- Android notificationsThe notifications on your Android phone, through the OpenClaw app. It only reads.
- ChatGPTSign in with ChatGPT to run your Machine on your ChatGPT plan, and import your ChatGPT skills.
- GitHubReview requests, mentions, assignments and failed CI runs. It only reads.
- IntercomCustomer conversations in your Intercom workspace. It only reads conversations.
- LinkedInYour LinkedIn messages, read in your Machine's own signed-in browser. Replies only after you approve.
- RSS feedsPosts from an RSS or Atom feed you follow. On your own computer only.
- Salesflare CRMAccounts, contacts and deals, so it knows who matters. It reads with your API key.
- Server logYour server's own log, so The Machine spots its own trouble. It only reads.
- ShortcutStories that change state, with their owners and deadlines. It only reads.
- SlackThe channels and direct messages you're in. Sends a direct message only after you approve it.
- StripeFailed payments, disputes, cancellations and big new subscriptions. It only reads.
- TelegramGet cards on Telegram, with the same buttons as the dashboard, through a bot of your own. Optional.
- TrelloCard changes, comments and activity on one Trello board. It only reads.
- WhatsAppYour WhatsApp chats, read as a linked device. Replies only after you approve.
- XYour mentions, replies and direct messages on X, read in your Machine's own browser. Sends only after you approve.
- ZoomThe AI Companion summaries and transcripts of meetings you host. It only reads.
Fleet and The Machine Network
- FleetsA Work Fleet for your team, a Family Fleet for home. Machines that help each other, with your yes on every answer.
- Sharing rulesPer Fleet and per kind of question, what your Machine may answer. Ask me first, Always, Never or Names only.
- Team GraphExperimental. Share client work with your Work Fleet, like a CRM. What goes, what never does, and how to keep something private.
- HandoffsHand a card to a teammate's Machine, with what they need. Check in later, or take it back.
- Task pagesA calm page for someone outside the Network, linked from your email. They answer in one tap, no account needed.
- Friends and the NetworkAdd friends by username, find people you know who have a Machine, and pair a Machine on your own computer.
- FamilyA free Family Fleet for up to 6 people: when everyone's free, shared to-dos and plans.
Weekly recap
Settings
- SettingsWhere to find each setting, from light mode to security and your account.
- Work hoursWhen your Machine may message you, when snoozes land and when the morning digest comes.
- WritingYour email signatures, and a few lines per channel on how you write. Drafts follow them.
- SkillsHow-tos your Machine follows. Write your own, import them from Claude or ChatGPT, or find one on ClawHub.
- ModelWhich AI model answers for you, and how much of your plan's limits it has used.
Account and billing
Security and privacy
- Security and privacyYour own private server, mail stored encrypted, and nothing sent without your OK. The short version, with links.
- Security levelsOne switch, Standard or Careful, sets your security and privacy settings. A Work Fleet's admin picks one for the Fleet.
- Share learnings with the teamNow and then it asks to send a few general tips to The Machine team. General tips you review first, nothing without your OK.
Troubleshooting
- A connection needs helpA source says Needs your help, or stops bringing anything in. What to try.
- Signed out of a siteLinkedIn or X signed your Machine out. Sign it back in, once or for good.
- No new cardsReviews are off, waiting, or stopped on your model's usage limit. How to tell and what to do.
- Get supportWrite to us, or report a problem from your dashboard. Send a support bundle from your own computer.
Still stuck? Write to support@themachine.computer.